Welcome to Jowu Giftshop Inc! We’re committed to making your shopping experience smooth and enjoyable. Please review our shipping policy below to understand how we handle orders, delivery timelines, and associated costs. Whether you're eagerly anticipating your purchase or planning ahead, we're here to ensure your order arrives safely and on time—so you can focus on enjoying your new items.
1. How Do I Know If My Order Has Shipped?
Once your order is ready to ship, you’ll receive a confirmation email with a tracking number. Use this number to check your shipment status and estimated delivery date.
Note: All orders are subject to verification and acceptance before shipping.
2. When Will My Order Arrive?
Orders placed Monday through Friday (excluding holidays) are processed and shipped within 15–20 business days after payment verification.
Orders placed after 9:00 AM PST are processed the next business day.
Orders placed on weekends or holidays are processed the following business day.
We do not offer Saturday or Sunday deliveries.
3. Do You Offer International Shipping?
Yes! We ship internationally to most countries via FedEx International.
4. Will I Have to Pay Customs or Other International Fees?
International shipments may incur customs duties, taxes, or tariffs based on your destination country.
These fees are the customer’s responsibility and must be paid upon delivery.
Jowu Giftshop Inc is not responsible for these charges and cannot estimate them in advance.
If delivery is refused due to non-payment, no refund or exchange will be issued.
We recommend contacting your local customs office for detailed information before placing your order.
5. Do You Ship to P.O. Boxes?
Unfortunately, we do not ship to P.O. Boxes. Please provide a physical street address at checkout.
6. What Happens If I Refuse the Package?
If you refuse a shipment, you will be responsible for:
- Original shipping charges
- Any customs or import fees
- Return shipping costs to Jowu Giftshop Inc
These costs will be deducted from your refund.
7. Do You Replace Lost or Stolen Packages?
If you experience a lost or stolen package, please contact our customer service team immediately. Upon verification of the situation by our customer service team, we will arrange for a replacement shipment to be sent to you.
To report a lost or stolen package, please contact us at: service-inc@deyue.ltd
We recommend choosing a delivery address where someone will be available to receive the package to minimize the risk of loss or theft.
Please note that we will only arrange a replacement after our customer service team has verified the situation.